Returns & Refunds Policy

At FEEL LOOKS, we want you to shop with confidence. Please read the information below to understand how returns, cancellations and refunds work.

1. Contact us

If you wish to return an item, cancel an order or report a problem, please email us at feellooks@yahoo.com.

Include your order number and a brief explanation of your request. If an item is damaged or incorrect, please include photos where possible.

Return address:

FEEL LOOKS
Grønlandsleiret 23
0190 Oslo
Norway

Please contact us before sending a return so we can provide the correct instructions. This does not limit your statutory right to notify us that you wish to withdraw from a purchase.

2. Our 30-day return policy

We offer a 30-day return period for eligible items. You may request a return within 30 days of receiving your order.

For a return under this additional store policy, the item must be unused, unopened, in its original packaging and suitable for resale.

Please email feellooks@yahoo.com with your order number to request return instructions.

Our 30-day return policy is offered in addition to your statutory consumer rights and does not replace or restrict them.

3. Statutory right of withdrawal

If you are a consumer in Norway or another country in the European Economic Area (EEA), you generally have the right to withdraw from an eligible online purchase within 14 days without giving a reason.

For goods, this period generally starts on the day after you receive the item.

To exercise your right of withdrawal, send a clear statement of your decision to feellooks@yahoo.com before the withdrawal period expires. You may use a standard withdrawal form, but you are not required to use a particular form.

After notifying us, you must send the goods back without undue delay and no later than 14 days after giving notice.

Your rights may differ depending on your country of residence. Any mandatory consumer rights that apply to your purchase remain unaffected.

4. Hygiene and sealed products

Some products supplied in sealed packaging may be unsuitable for return for health protection or hygiene reasons.

Where the applicable law permits, the statutory right of withdrawal may not apply if a product was delivered sealed, is unsuitable for return for health protection or hygiene reasons, and the hygiene seal was broken after delivery.

An unopened product with an intact seal is not automatically excluded from the statutory right of withdrawal simply because it is a personal-care product.

If you are unsure whether your item is eligible, contact us before opening its hygiene seal.

This hygiene exception does not remove your rights if a product is defective, damaged or not as described.

5. Damaged, defective or incorrect items

Please contact us at feellooks@yahoo.com if your order arrives damaged, defective or incorrect.

Include your order number, a description of the problem and photos where possible. We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

Where required by law, we will cover the reasonable return costs associated with a defective or incorrect item.

Nothing in this policy limits your statutory rights relating to faulty or non-conforming goods.

6. Return shipping costs

For a change-of-mind return under the statutory right of withdrawal, you are responsible for the direct cost of return shipping only if we informed you of this before you placed your order. Otherwise, we will cover that cost, as required by applicable law.

We will tell you how to return the item after receiving your request. A prepaid return label is not automatically included with every return.

Please package returned items securely and keep your shipping receipt or proof of postage.

7. Refunds

We will refund eligible returns using the original payment method unless you expressly agree to another method.

When you exercise a statutory right of withdrawal, we will refund the payments covered by that right, including the cost of our least expensive standard delivery option where applicable, without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold the refund until we have received the returned goods or you have provided evidence that you sent them back, whichever occurs first, where permitted by law.

If you chose a delivery method more expensive than our standard delivery option, the additional delivery charge may not be refundable where permitted by law.

Your bank or payment provider may take additional time to display the refund in your account.

8. Sale items

Discounted or sale items are subject to the same statutory consumer rights as other items.

Any additional return conditions under our voluntary 30-day return policy do not limit your legal rights.

9. Questions

For any questions about returns, refunds or your order, contact:

FEEL LOOKS
Email: feellooks@yahoo.com
Address: Grønlandsleiret 23, 0190 Oslo, Norway

This policy does not exclude or limit any mandatory consumer rights that apply to your purchase.