Questions, answered.
Straightforward help before and after you shop for your dog or cat.
Choosing pet products
What kind of products does Zooplis carry?+
Zooplis is moving into practical pet essentials for dogs and cats, with a focus on products that fit naturally into everyday routines.
Do you sell products for both dogs and cats?+
Yes. Use the For Dogs and For Cats collections to see the products currently selected for each.
Where do I find product-specific instructions?+
Check the product page, packaging and any instructions supplied with the item. For health or medical concerns about your pet, contact a qualified veterinarian.
Delivery & tracking
How long does delivery take?+
Delivery time varies by destination. Available shipping information and costs are shown during checkout and in our shipping policy.
Will I receive tracking?+
When tracking is available for your shipment, the tracking information is provided after dispatch.
Changes & checkout
Can I change or cancel an order?+
Contact us as soon as possible. We will try to help, but changes are not guaranteed once processing has started.
Which payment methods can I use?+
The payment methods currently available to you are shown securely at checkout.
Returns & order issues
Can I return an item?+
Returns are handled according to our current Refund Policy. Review the policy and contact us before sending anything back.
What if there is a problem with my order?+
Contact us with your order number and a clear description of the issue. Include photos when they help us understand the problem.
Still need help?
Send us a message. If it’s about an existing order, include your order number so we can find it faster.
Contact Zooplis