Returns & Refunds

Returns & Refunds

If you would like to request a return or refund, contact us at feellooks@yahoo.com before sending anything back. Include your order number and a short description of the issue.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate next step, which may include a replacement or refund.

Return requests

Return eligibility and instructions depend on the item, its condition, the circumstances of the order and any consumer rights that apply to your purchase. We will confirm the return instructions before you send an item back.

Please do not send a return without contacting us first.

Used pet products

For hygiene and safety reasons, the condition and use of a pet product may affect whether it can be returned. We will assess each request according to the product, applicable policy and any mandatory consumer rights.

Refunds

When a refund is approved, it is issued to the original payment method. Your bank or card provider may need additional processing time before the refund appears on your statement.

This information does not limit any statutory consumer rights that apply to your purchase.